Investor Protection, Transparency and Rigor in the Provision of Financial Services
The entry into force of the European regulatory framework applicable to markets in financial instruments — namely Directive 2014/65/EU (MiFID II) and its associated regulation — has significantly strengthened investor protection, market transparency, and the quality of services provided by financial institutions.
Bison Bank fully adopts these standards, implementing robust policies and practices that ensure strict compliance with legal obligations and the provision of responsible, transparent investment services tailored to each client’s profile.
Bison Bank maintains records and recordings of communications related to investment services, ensuring traceability, documentary evidence, and quality in the execution of operations — across telephone, email, website, or in-person interactions.
In accordance with the European regulatory framework, clients are classified for regulatory protection purposes as follows:
- Retail Client – highest level of protection and detailed information requirements;
- Professional Client – intended for clients with advanced experience and knowledge of financial markets;
- Eligible Counterparty – category applicable to financial institutions and public entities, with a lower level of regulatory protection.
This classification determines the type of information provided and the applicable level of protection.
To ensure that each product or service is appropriate for the client, the Bank collects information on:
- Financial knowledge and experience
- Financial situation and ability to bear losses
- Investment objectives and risk tolerance
- Sustainability preferences
This assessment enables the Bank to provide recommendations and services aligned with each investor’s profile and needs.
Before subscribing to certain investment products, the client is provided with a Key Information Document (“KID”), which includes:
- Key product characteristics
- Risk profile
- Associated costs
- Potential performance scenarios
This information enables investors to make informed decisions.
Clients have access to full information regarding the costs and charges associated with investment services and should carefully review them before proceeding. It is also recommended to consult the guidelines and cost comparison tools made available by the Portuguese Securities Market Commission (CMVM).
The Bison Bank Financial Intermediation Fee Schedule is available at:
https://bisonbank.com/legal/price-list/
Bison Bank is committed to achieving the best possible result when executing or transmitting client orders, taking into account factors such as:
- Price
- Costs
- Speed
- Likelihood of execution and settlement
- Market conditions
For further information on Bison Bank’s Order Execution Policy, please refer this document.
In the course of its activities, Bison Bank, S.A. ensures that it is equipped with the appropriate material, technical, and human resources, allocating qualified personnel in sufficient numbers to its various functions, and maintaining information systems that ensure services are provided securely, efficiently, and in compliance with legal requirements.
Bison Bank, S.A. complies with all applicable legal requirements and has procedures in place to ensure the clear segregation between its own assets and those of its clients. The Bank is annually audited by an independent external entity regarding the measures adopted for the safeguarding of assets, and the corresponding compliance report is submitted to the CMVM in accordance with regulatory requirements.
For further information on Bison Bank’s Asset Safeguarding Policy, please refer this document.
